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Are there any internet companies that you avoid?

There is one company in particular that I will never use again. The company name is Cedant. They were recommended to me in 2000. For a while they provided good service. However, I had issues with some sites going down temporarily and needed to find a better solution for hosting. Another problem that occurred way too often with Cedant was double billing. Apparently at some point they changed their billing and it caused a lot of havoc. Regardless, it was a pain to sort out what was legitimate and what wasn't.

Up until 2006 I still used them for domain name registrations although I didn't use them for any other services.

For the past year, I have had repeated problems logging into my domain name panel and problems with updating information but the changes not taking effect. As you can imagine this is very frustrating.

I have never ever found Cedant support to be helpful. Days go by with no response to emails and it doesn't matter what time I call, I stay on hold for a long time and then I am given the option of leaving a message. Sometimes the call is returned sometimes it is not.

The worst problem has been trying to transfer domains from Cedant. Upon request of the transfer authorization code, I am repeatedly given the wrong code. The latest incident has caused me (and my client) grave concern. When I requested the domain transfer, Cedant changed my DNS and my password. I could log in using the newly generated authorization code and I could even change the DNS so that it appeared to be going to the correct place. However, it did not and a very important website was down for almost five days.

The goal of my company is to provide good quality services. It is horrifying for me to have to explain to a client that his site is down and know that there is nothing I can do about it.

I believe that this was poor service on Cedant's part. Unfortunately, I have several domain names registered with them and I can't risk client sites being down during a transfer. If anyone has any suggestions regarding future transfers I would love to hear them.

Cedant is the only company I have ever worked with that changes the dns when a transfer is requested.

Another issue I had with Cedant involved changing the contact and billing information from me to the client. When the client decided not to renew the domain name, Cedant tried to bill my credit card. Luckily the card on file had expired.

Again, I can not emphasize enough what an incredibly stressful situation this last domain name transfer situation has been. It is always my top priority to offer quality service and support. It is unacceptable to me that a dns is changed without my approval.

BBB info:

Cedant registers its domains through:
Abacus America Inc.
10350 Barnes Canyon Rd
San Diego, CA  92121
Telephone: (858) 410-6900Fax: (858) 410-6928
www.aplus.net
www.names4ever.com

Oct 16, 2007
The BBB processed a total of 223 complaints about this company in the last 36 months, our standard reporting period. Of the total of 223 complaints closed in 36 months, 19 were closed in the last year.
http://www.sandiego.bbb.org/commonreport.html?compid=7000253

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